Why are your donations so important?

Every year, thousands of Queenslanders rely on the Flying Doctor for life-saving medical care. When accidents turn into emergencies, when new life hangs in the balance, and when medical support feels out of reach, they know they can count on us.

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Get to know the RFDS

Queenslanders have trusted the RFDS for over 95 years to deliver emergency aeromedical retrieval, essential primary and preventative healthcare to remote, rural and regional areas.

Who are the Royal Flying Doctor Service?

The RFDS is a national, charitable, health organisation delivering primary healthcare and 24-hour emergency services for those that live in rural and remote Australia.

Servicing the outback communities in Australia for over 95 years, the RFDS delivers healthcare where mainstream health services are not available, using the latest in aviation, medical and communications technology and a broad-reaching ground-service fleet.

Can you tell me more about the RFDS?

The Royal Flying Doctor Service of Australia (RFDS) was established in 1928 by the Reverend John Flynn, with the intent of providing a “mantle of safety” for the people in the bush.

In the 95 years since its beginnings, the RFDS has evolved into a 24-hour, 7 days a week health service to enable people in rural and remote Australia, and who are beyond regular medical infrastructure, to access medical care in metropolitan-based tertiary hospitals.

Because of John Flynn’s vision and passion for innovation, we have seen the hospital emergency room, dentist’s chair and pharmacy become available to those living in the outback. And it’s because of the people of Australia that the service remains free and accessible to anyone who needs us.

What can I expect from the RFDS as a Supporter?

Our promise to you is that we are dedicated to treating you with the gratitude and respect your support deserves.

We will:
• Keep you updated on the life-saving care your support makes possible.
• Give you a choice on how and when you would like us to communicate with you and respect your wishes at all times. You can let us know by phoning 07 3852 7515 or emailing [email protected]
• Always keep your personal details safe in accordance with our Privacy Policy (visit: rfds.co/privacy).
• Respond to your feedback and promptly answer your questions.
• Ensure your donation is used in the most effective way possible to provide world-leading and life-saving healthcare.

What is your ABN # and Charity Status?

Our ABN # is 80 009 663 478 and our registered business name is Royal Flying Doctor Service (Queensland Section).

The RFDS is a registered charity, operating under the Australian Charities and Not-for-profits Commission.

We are also members of the Fundraising Institute Australia (FIA), Australia’s peak body for fundraisers and organisations representing professional Australian fundraising.

In 2023, the RFDS was awarded Australia’s Most Reputable Charity by Reptrak and Australia’s Most Trusted Charity by Reader’s Digest

How will you use my donation?

Because you care, we can save lives in rural and remote areas.

You’re helping to transform our aircraft into intensive care units in the sky, fully equipped to transfer even the most critically ill patients to life-saving care.

By caring so much about people in the outback, you’re helping to deliver fly-in, fly-out primary health care clinics and mental health support in rural communities. You’re helping to purchase vital life-saving equipment like ventilators, defibrillators and infusion pumps which are used onboard every day.

Not only that, but you’ll be the reason we can transport people to urgent hospital care – babies fighting for their lives, young station hands dealing with horrific machinery accidents or grandparents suffering from acute heart failure.

Without compassionate people like you, where would we be?

How do I update my details?

Please call or email our Supporter Care team to update your personal details anytime. Just email [email protected], or call 07 3852 7515.

I’d like to update my payment details, where can I do this?

Please call our Supporter Care team 07 3852 7515.

How do I control how often you contact me?

We would love to keep you updated on how your donation is helping save lives, but you are in control of how often we get in touch with you. Just email [email protected], or call 07 3852 7515 and let us know how and when you’d like to hear from us. Please see our Privacy Policy (rfds.co/privacy) for more information on how we keep your data safe.

What is a monthly donation?

A monthly donation is the most effective way to support the Flying Doctor. The benefit of giving monthly means that you will save time by donating regularly and your gift will help us plan, develop and deliver a range of outback and rural health programs.

Being able to count on your regular, ongoing support allows us to buy vital medical equipment, invest in infrastructure at our bases and purchase/ fit-out aircraft facilities to ensure we deliver life-saving care now and in the future.

Tell me about the RFDS Support Crew?

At the RFDS, we lovingly call our kind-hearted monthly donors our ‘Support Crew’, as they are supporting our crews of doctors, nurses and pilots on every flight. Helping to provide a life-saving service can only happen thanks to the generosity of helpful people like you. When you join the Support Crew with a monthly donation, we will send you:

> A welcome pack
> Bi-annual magazine showing you the impact you’ve made
> Exclusive member stickers
> Special behind the scenes access
> Invitation to special events and more!

Your nominated account or credit card will be debited each month on the 1st. At the end of the financial year, we will send a tax receipt with all your donations (donations over $2 are tax-deductible)

What methods of payments can I use?

You can make your donation using Visa and Mastercard. We also accept one-off donations by Paypal and if you’d prefer to set up a monthly donation via direct debit, please contact our Supporter Care team 07 3852 7515.

Will I get a receipt?

Yes, you will receive an email receipt immediately after donating and if you make a monthly gift you will receive a tax receipt in the post every year.

Can I get a receipt resent to me?

Yes you certainly can. Please email your details to [email protected], or call 07 3852 7515 and our Supporter Care team will organise this for you.

How do I reduce or increase my monthly donation?

This can be arranged with a quick call to our Supporter Care team on 07 3852 7515.

Can I put my donation on hold for a few months?

Yes of course, we can organise a payment holiday for up to three months. Please contact our Supporter Care team by email [email protected], or phone 07 3852 7515 and we can arrange this for you.

Direct Debit Agreement

Please view the Direct Debit Agreement here.

Charity donations of $2 or more to the Royal Flying Doctor Service may be tax deductible in Australia.

At Royal Flying Doctor Service (Queensland Section), we use a secure payment gateway so your donations are secure. If you have any questions or concerns, please get in touch via +61 7 3852 7515.

The Royal Flying Doctor Service is committed to eliminating all forms of discrimination in the provision of healthcare. We embrace diversity and welcome all people irrespective of faith, ethnicity, sexual orientation or gender identity.

The Royal Flying Doctor Service acknowledges and pays respect to the past, present and future Traditional Custodians and Elders of this nation.